Some closure on those earlier posts about the NHHTC Entrepreneur of the Year question and and  the selection of Skillsoft ... As Chuck Moran and his co-founders Jerry Nine, Tom McDonald and Mark Housell accepted their NH Entrepreneurs of The Year award the other night he was able to share several key factors in their success. He shared that the one thing that drives them above all else is the customer and he reinforced the point by saying that all those who stood with him on that dais spent most of every day directly interacting with customers versus "internal matters". He also made the point that they waste no money on things like facilities - they ALL work in cubicles and he likes the side benefits which are constant company sharing since they can all hear each other, AND few if any staff meetings needed for the same reason! But the one point that jumped out at me - they spend 80% of their time on execution and only 20% on strategy.